GENERAL CONDITIONS OF SALE (MOROCCO)
These general conditions of provision of services (“CGV”) apply, without restriction or reservation, to the Services offered by:
The company ASF GROUPS SERVICES S.A.R.L.AU with capital of 100,000 DHS,
RC: 655251. – I.F 66141687 – Patent: 32503574
Address: Head Office: 5 Rue de Craonne floor 2 apartments 4 gazebos Casablanca, Morocco
Email: groupsasf@gmail.com
Tel : 0520996799
1- SCOPE OF APPLICATION
These general conditions of sale and provision of services apply, without restriction or reservation, to all products and services offered by ASF GROUPS SERVICES.
In the absence of specific provisions stipulated in writing, placing an order with ASF GROUPS SERVICES implies full acceptance of our general conditions of sale and service. They are accessible at any time on the Site http://www.asfboutiques.com and will prevail, where applicable, over any other version and over the customer’s own purchasing or other conditions. Only the special conditions signed as part of a contract take precedence over the general conditions of sale of ASF GROUPS SERVICES.
The link to this page is sent with each order form or quote issued by ASF GROUPS SERVICES and sent by email, fax or post. The services offered by ASF GROUPS SERVICES free of charge are also governed by these general conditions of sale.
ASF GROUPS SERVICES may modify, update or rectify these terms, in particular in order to take into account legislative, regulatory, jurisprudential and/or technical developments.
ASF GROUPS SERVICES warns, as far as possible, its customers of any modification of its General Conditions, either on the home page of its website http://www.asfboutiques.com, or by means of a display at the sales office (indicated in the preamble and on the ASF GROUPS SERVICES website. The update does not in any case concern services already performed or in progress, except for those whose remaining duration is greater than six months on the date of the modification. In this case the latest General Conditions are applied between the parties.
2- DEFINITIONS
For the interpretation and implementation of these General Conditions, it is agreed that the following terms will be defined as follows:
“Service” hereinafter designates the object of the sale carried out by ASF GROUPS SERVICES. The term service can also designate a sale of any object such as a device, furniture, a component, computer or electronic equipment or computer support, etc.
“Partner” Service provider via its site at promotional rates
“Contractual element” means a quote, a purchase order, a contract, specifications, a commercial proposal as long as it is signed by ASF GROUPS SERVICES and the customer.
3/ FORMATION OF THE CONTRACT
These general conditions may be modified or supplemented when ASF GROUPS SERVICES establishes a purchase order or a quote which then constitute the special conditions. In the event of an order received from the buyer, it will only be considered definitively accepted by ASF GROUPS SERVICES after acceptance by ASF GROUPS SERVICES, and possible payment of the deposit for the service. The respective obligation of each party, to carry out the service for ASF GROUPS SERVICES and to pay for the service for the customer, arises from the moment when the buyer has duly signed and returned by fax or email the quote or the order form. issued by ASF GROUPS SERVICES.
ASF GROUPS SERVICES may decide to refuse, interrupt or modify the service, without compensation for the benefit of the customer, from the moment when: the customer does not or no longer demonstrates sufficient proof of solvency, the customer does not present or more the necessary and specific skills for the complete completion of the service, either because the client refuses to follow the advice provided by ASF GROUPS SERVICES or the training provided by ASF GROUPS SERVICES necessary for the final completion of the service. service, or because the client does not have the infrastructure necessary to complete the service.
4/ OFFERS AND QUOTES – PRICE – ORDER – PAYMENT
OFFERS AND QUOTES – PRICES
Our offers and quotes are valid for 1 month, taking effect on the day they are sent, unless specifically mentioned on the ASF GROUPS SERVICES Quote. The figures included in our offers, quotes or purchase orders are only binding on ASF GROUPS SERVICES to the extent that the client makes no modification to the reference project. The conditions of the offer concern exclusively the services specified in the contractual elements.
Any additional service not provided for on these will be subject to an increase equivalent to its value. Any work carried out urgently may be subject to a price increase.
The price of the service is firm. It is stipulated excluding taxes and expressed in dirhams relating to the total amount to be paid.
The prices of our products are expressed in Moroccan Dirham or in Euro excluding processing, shipping, transport and delivery costs which are invoiced extra (see delivery paragraph).
Concerning orders invoiced in Morocco, prices are indicated all taxes included. Prices take into account the VAT applicable on the day of the order. Any change in the applicable rate will be reflected in the prices of the products.
The applicable prices appear on the website http://www.asfboutiques.com where they can be freely consulted. ASF GROUPS SERVICES reserves the right to modify its prices at any time without notice.
Promotions mentioned on the site http://www.asfboutiques.com may be implemented for a strictly limited period.
The products will be invoiced on the basis of the prices in force at the time of order registration. The products remain the property of ASF GROUPS SERVICES until full payment of the price by ASF GROUPS SERVICES.
ORDER
The contractual information is presented in French and will be subject to confirmation of reading and adhesion without reservation, even before proceeding with payment for the order.
The contract is only concluded in the event of order confirmation by ASF GROUPS SERVICES. ASF GROUPS SERVICES reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who presents any form of risk in its eyes.
Any order constitutes acceptance of the prices and description of the products available for sale. ASF GROUPS SERVICES undertakes to honor orders received on the website only within the limits of available product stocks. In the absence of availability of one or more product(s) ordered, ASF GROUPS SERVICES undertakes to inform the customer as quickly as possible.
The photographs and illustrations accompanying the products on the website have no contractual value and therefore cannot engage the liability of ASF GROUPS SERVICES.
The customer is solely responsible for the choice of products, their conservation and their use.
At any time, and in order to ensure the security of transactions, ASF GROUPS SERVICES may ask the customer to prove their identity and/or delivery address.
Any order concerning the provision of service gives rise to the prior payment of a 50% deposit, unless specified on the quote or order form. The execution of said order begins as soon as this deposit is received. Payment of the deposit (or the entire order) does not, however, authorize the CLIENT’s access to any form of ownership over all or part of the elements of the service which remains the exclusive property of ASF GROUPS SERVICES , unless specifically stated otherwise.
Payment for renewal of benefits is made on each anniversary date for the following period.
In the event of non-payment before the anniversary date, and 5 days of no response following email reminders, the contract will be automatically terminated.
In the event of default or delay in total or partial payment of the price of the service:
• the CUSTOMER must pay a late payment penalty equivalent to one and a half times the legal interest rate. The legal interest rate is that in force on the day the deficiency is noted. The penalty is calculated on the amount excluding tax of the amount remaining due, and runs from the payment due date. All services sold may be suspended in the event of default or late payment. After formal notice by mail with request for acknowledgment of receipt, the sale can be canceled automatically for the benefit of ASF GROUPS SERVICES, the resolution taking effect two weeks after sending a formal notice which remains unsuccessful. In this situation, ASF GROUPS SERVICES is entitled to stop the services sold, to claim restitution of the service or its compensation, the deposits received remaining acquired.Any dispute or complaint relating to invoicing must be sent by email with acknowledgment of receipt or registered letter within ten days of receipt of said invoice, failing which ASF GROUPS SERVICES will no longer accept any complaints.
Payment
The customer has five payment methods to pay for their purchases: payment by credit card, bank transfer, payment by cash deposit in a bank branch, payment by cash on delivery (on delivery) and payment by check certified banker. These five payment methods are governed by Moroccan laws and any attempt at fraud is severely punished by the laws in force.
In the case of payment by credit card, the delivery of the transaction for debit from your account is made within the day following the date of delivery confirmation.
Your Multichannel payments are secured by the Interbank Electronic Payment Center (CMI) which offers a completely secure payment service. The Consumer guarantees to the Company ASF GROUPS SERVICES that he has the authorizations possibly necessary to use the payment method chosen by him, when validating his order.
In the event of payment by bank card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Consumer and the issuer of the card between the Company ASF GROUPS SERVICES and its banking establishment apply.
This payment can be made by a Moroccan or foreign bank card.
The user’s personal data is encrypted during the transaction on the platform to guarantee the strictest confidentiality.
The customer is therefore required to communicate sincere and proven information, any false information is considered fraudulent and could lead to the cancellation of the order and subject to legal action. Furthermore, he guarantees to the site that he has the necessary authorizations to use this payment method.
The bank card payment system is certified by the CMI, VISA, MasterCard and all Moroccan banks.
In the event of payment by credit card, the customer may be asked for supporting documents in order to verify their identity and to prevent any attempt at fraud.
Payment by bank transfer does not allow products to be reserved. The order is only validated after receipt of payment. Beyond a period of 15 days, if ASF GROUPS SERVICES does not receive a transfer to the ASF GROUPS SERVICES account, the order is canceled. The customer should take into consideration that a bank transfer requires at least 48 hours for the money to be transferred from one account to another.
For practical reasons, the user must indicate the number of their order in reference to their transfer. Validation of an order paid by bank transfer is only done after receipt of the latter.
Payment by cash deposit in an ASF GROUPS SERVICES bank branch does not allow the customer to reserve the products in their order. The latter is only effective after receipt of payment. Beyond a period of 15 days and in the event of non-receipt of payment, the order is systematically canceled. A cash deposit typically takes 24 hours to reach the recipient’s account.
It is advisable to mention the order reference when depositing cash with the bank.
Validation is only done after receipt of payment, after which the goods are shipped to the buyer.
Any order with cash on delivery payment (on delivery) is carefully checked by the ASF GROUPS SERVICES fraud control service, so this requires processing time before validation. Once validated, it is sent to the customer who must pay the amount of their purchases in cash to the postman. In the event of refusal of payment by the customer, the company reserves the right to take legal action.
Payment by bank check on delivery is accepted provided that it is certified by the customer’s bank. The check in question must be made payable to the company ASF GROUPS SERVICES.
It is advisable to mention the order reference on the back of the check.
Orders paid by bank check may take time to process. Indeed, once the order has been placed, the customer must send us, by email or fax, a copy of the certified check.
Once this copy is received, the order is validated and then shipped as quickly as possible. The check must be given to the delivery person at the time of delivery.
Please note that the products in the order can only be reserved from the moment of receipt of the copy of the check, and the original
6/ DELIVERY:
6.1 Unless expressly stipulated otherwise, delivery, whatever the service, is made to the ASF GROUPS SERVICES sales office, without any particular formality. Unless there is an agreement between ASF GROUPS SERVICES and the CUSTOMER to determine the planned delivery date and formalized by an email upon delivery of the project, delivery is deemed to have taken place on the planned dates and conditions.
If upon delivery of the service, the CUSTOMER considers that the service does not conform to the order, he must, within a period of two weeks from delivery, declare in writing the malfunction of the defects which he attributes to the service, and provide any justification as to the reality of these. In any case, the guarantee of a service only concerns the elements mentioned in the contractual elements. In particular, in the event of a complaint about an essentially intangible service (management solution, business application, etc.), the specifications remain the reference document to which both parties must refer to assess whether the service complies with the specifics of the project. Only the elements mentioned in this document are considered to fall under the obligations of ASF GROUPS SERVICES.
6.2 No delivery time is guaranteed unless expressly stated on the purchase order. Even in this case, ASF GROUPS SERVICES incurs no liability if any delay is attributable to suppliers, the customer or other third parties, whether or not it is force majeure. Deadlines only begin to run from the moment ASF GROUPS SERVICES is in possession of all the information, documents and supports necessary for the proper execution of the work.
6.3 Delivery costs (material, product, etc.) include processing and packaging costs. Transport costs are charged to the customer. ASF GROUPS SERVICES cannot be held responsible for errors in the address transmitted by the customer. Any merchandise returned to ASF GROUPS SERVICES for this reason will give rise to the customer’s choice of either reimbursement of the order, the delivery costs remaining acquired by ASF GROUPS SERVICES, or reshipment to the customer who will then bear the costs in advance. reshipping costs. ASF GROUPS SERVICES undertakes to make its best efforts to ensure that the products ordered are delivered within the deadlines indicated above. However, these deadlines are communicated for information purposes only and any excess will not give rise to any damages for the benefit of the customer. ASF GROUPS SERVICES declines all responsibility for any delays occurring due to the carrier, who is solely responsible to the customer.
Delivery is deemed to have been made upon delivery by the carrier of the products ordered by the customer. The customer is required to check the condition of the delivered products. ASF GROUPS SERVICES cannot be held responsible for delivery times in the event of specific external events (strikes, natural disasters, etc.).
6.4 Availability: Information on product availability is provided to the customer at the time of placing the order. In the event of product unavailability after placing the order, ASF GROUPS SERVICES undertakes to inform the customer by email or post as soon as possible. The customer’s order will be automatically canceled and the corresponding amount refunded.
7/ EXCHANGE, RETURN AND REFUND
Right of withdrawal
According to the law, the customer has a withdrawal period of 7 days from the day of receipt of the package. To this end, each customer is required to communicate to us by email the same day the date of receipt of said package, if applicable, we will consider that it was received 2 days after the date of its shipment.
When the seven-day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.
However, this right of withdrawal is subject to certain conditions:
– The product must not have been opened or unpacked, it must be intact as it was sent, otherwise it is no longer refundable.
– Shipping and return costs are the responsibility of the customer.
– In the case of payment by credit card, processing fees are levied on the amount to be reimbursed, which can reach 2.5% of the order amount. Reimbursement is made within a maximum of 15 days.
Product sheet
We strive to provide as detailed product sheets as possible to present each of our products to you. However, the images provided on the site are not contractual, they are given for information purposes only to illustrate a product as closely as possible. Only the information contained in the title, short description and technical data sheet of the product engages the responsibility of the company towards the customer.
Guarantee
All products sold on ASF GROUPS SERVICES benefit from a manufacturer’s warranty which differs depending on the type and brand of each product.
8 / OWNERSHIP
All intellectual or industrial property rights, including trademark rights, literary and artistic property rights, in particular reproduction, representation and adaptation rights, rights to software or computer files, rights to the content of the databases, known as “sui-generis rights”, relating to specific developments carried out for the client will remain the property of ASF GROUPS SERVICES, unless specifically stated otherwise.
9/ REFERENCE TO CUSTOMERS
The Client authorizes ASF GROUPS SERVICES to mention its name or company name in our commercial documents, as references for the purposes of its own commercial promotion.
The Customer agrees, unless specifically mentioned in the quote or Purchase Order, to include the words: Produced by ASF GROUPS SERVICES (or other equivalent wording) or on the legal notices page. ASF GROUPS SERVICES or its commercial intermediaries are authorized to use the Product for demonstration purposes.
10/ COMMITMENT OF ASF GROUPS SERVICES
10.1 Compliance with the order and professional practices. The quote or order form details the different characteristics of the service offer chosen by the Customer. ASF GROUPS SERVICES makes its resources available in accordance with the elements provided by the Customer on the order form or quote. ASF GROUPS SERVICES undertakes, within the framework of an obligation of means, to provide all the care and diligence necessary to implement a service of a quality consistent with the practices of the profession and the state of art.
The contact form made available to our customers is intended to respond to requests for information from our current or potential customers with the ultimate objective of facilitating the online sales operation. The data collected through this form is in no way intended for commercial prospecting.
10.2 Warranty: ASF GROUPS SERVICES undertakes to remedy any operating defect resulting from a material, manufacturing or design defect, for a period of one month, following delivery of the project, and unless specifically mentioned in the quote or purchase order.
However, the guarantee does not cover the supply of material things and includes a manufacturer’s guarantee. The warranty obligation based on ASF GROUPS SERVICES is excluded if the defective material or design comes from the customer, if the operating defect results from an intervention by the Customer without authorization on the service provided by ASF GROUPS SERVICES or even if the operation defective results from force majeure.
The operating defect must be made known by simple email during the warranty period from delivery of the service, for normal use of the item defined in the order form or in the sales contract. To be able to invoke the benefit of this guarantee, the Customer must provide all justification as to the reality of these: the defect must be specifically and precisely described in writing to ASF GROUPS SERVICES, and must be reproducible.
This guarantee covers labor costs and in general work resulting from the guarantee obligation. These various interventions do not have the effect of extending the duration of the warranty. By express agreement, the liability of ASF GROUPS SERVICES is strictly limited to the obligations thus defined and will not be held liable for any compensation of any nature whatsoever, particularly with regard to hidden defects and immaterial damage.
11/ COMMITMENT AND RESPONSIBILITY OF THE CUSTOMER
The Customer must take care of and ensure that any authorizations relating to copyright or related rights resulting therefrom are obtained. The Client undertakes to provide ASF GROUPS SERVICES with fair, high-quality data that complies with current legislation. The Customer undertakes to respect all legal and regulatory requirements in force relating to IT, files and freedoms. It is up to the customer to use any competent third party to validate the correct application of legal requirements relating to the protection of personal data. The Client undertakes not to poach, hire or employ any member of ASF GROUPS SERVICES staff who participated in carrying out the work covered herein, for the entire duration of this contract and until the expiration of a period of 36 months from the termination of contractual relations.
12/ CONFIDENTIALITY
Each of the parties to this contract undertakes in its own name and that of its collaborators to consider as confidential, during the duration of this contract and after its expiration, the documents, systems, software, know-how coming from the other party of which it may have become aware during the execution of this contract, and not to use them outside the needs of this agreement. Information which has fallen into the public domain or whose disclosure has been authorized in writing by the party concerned is not affected by this obligation of confidentiality. The contract may be terminated automatically, without judicial or extrajudicial formality, if either party fails to fulfill the obligations stipulated herein or in the Special Conditions or in the Order, and does not remedy this failure within one month. of receipt of a formal notice by registered letter with acknowledgment of receipt or extrajudicial act, without compensation and without prejudice to the sums remaining due and any damages and interest.
13/ DISPUTES
In the event of difficulties or dispute between the parties regarding the interpretation, execution or termination of this agreement, the parties agree to seek an amicable solution in the spirit of this contract.
